I am seriously angry.

Thanks for getting back in touch Robert. I am very sorry about this, and I understand your frustrations and I think your feedback regarding the claiming of rewards is a good one. I will be passing these comments on.

In the meantime I would like to add some items and check your account, please could you let me know your account ID?

Thanks!

All comments

Thanks for getting back in touch Robert. I am very sorry about this, and I understand your frustrations and I think your feedback regarding the claiming of rewards is a good one. I will be passing these comments on.
In the meantime I would like to add some items and check your account, please could you let me know your account ID?
Thanks!

I provided the ID, once Elsa explained how to find it. Nothing has been added to my account. So, in case you missed it, here it is again. 9567334201

Hi Robert, in order for Cez to help you we need you to get your user ID #. Please follow the steps from this blog: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it Once you get this number please write back here and Cez will then be able to look into your account and help you further.

Thanks Elsa. That ID IS 9567334201.

Hi Robert, in order for Cez to help you we need you to get your user ID #. Please follow the steps from this blog: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it Once you get this number please write back here and Cez will then be able to look into your account and help you further.

Thanks!

Hi Robert, in order for Cez to help you we need you to get your user ID #. Please follow the steps from this blog: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it Once you get this number please write back here and Cez will then be able to look into your account and help you further.

Bob1948

In the meantime I would like to add some items and check your account, please could you let me know your account ID?

Thanks!

These are all items which I should have had, either because I was awarded them for performance (such as winning races or trophies or as a bonus for buying a piggy bank, etc.). These are all things that should have been in my account or accessible to me once I claimed them.

Some of your awards are time-limited in the sense that, once claimed, they disappear after a hour or 6 hours. Given that most of us have lives to live, it would be nice if there were a way to put those timers on hold. Losing awards that are time-limited because you don’t have time to play, and delay claiming them as a result, is a real pain. I have had that happen several times. The last time was the final straw.

I play only on mobile. I limit onine use of my computer, for obvious reasons.

Thanks @Elsa for passing on

@Robert I am really sorry that you have not received a reply from King. I would like to make things right and check your account.

Can I confirm, did you lose items that you had in your account? Or did you not receive the items that you should have in the first place?

I also wanted to ask if you play on mobile only or if you also play on desktop?

Look forward to hearing your reply :-)

Hi Robert, I am so sorry that you haven't heard from anyone yet. I know that they have been backed up but I will put another request for someone to write you here.

Elsa. I have not had a response from anyone at King.com as a result of your elevation of my concerns.

To put a estimate of the monetary value to the boosters and gold bars lost, i estimate that, to replace the boosters and such would be on the order of $100.00.

And, as much as I enjoy Candy Crush Saga, in the face of such a loss due to King.com’s lack of response to me and others over such losses stands out, and not in a good way. And, to be realistic, the evident lack of effort to respond, by anyone other than you, or reach out to me in any way is very disappointing

I do not see why I should continue to put any more money or effort into playing a game where no one cares about what happens to the customers once they pay.

Hopefully, some one in the company will take note and correct this situation.

Thank you. I was very unhappy when my only reply was to come here. I would have preferred to deal with it via email. I will say that, looking at a couple of other questions, I am not the only one who is out of sorts over this.

Hi Robert, thank you for writing us at King Care. I am puzzled that you got an email to address your problem here but that doesn't matter for now. I am going to elevate this to a King Admin because she needs to see your frustration and report it to the studios. Since it is the weekend please don't expect to get a response until tomorrow or Tuesday because they are all backed up with issues on some of the game glitches.

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Accepted answers

In the meantime I would like to add some items and check your account, please could you let me know your account ID?

Thanks!

All comments

Elsa. I have not had a response from anyone at King.com as a result of your elevation of my concerns.

To put a estimate of the monetary value to the boosters and gold bars lost, i estimate that, to replace the boosters and such would be on the order of $100.00.

I do not see why I should continue to put any more money or effort into playing a game where no one cares about what happens to the customers once they pay.

Hopefully, some one in the company will take note and correct this situation.

Hi Robert, I am so sorry that you haven't heard from anyone yet. I know that they have been backed up but I will put another request for someone to write you here.

Thanks @Elsa for passing on

@Robert I am really sorry that you have not received a reply from King. I would like to make things right and check your account.

Can I confirm, did you lose items that you had in your account? Or did you not receive the items that you should have in the first place?

I also wanted to ask if you play on mobile only or if you also play on desktop?

Look forward to hearing your reply :-)

I play only on mobile. I limit onine use of my computer, for obvious reasons.

In the meantime I would like to add some items and check your account, please could you let me know your account ID?

Thanks!

Bob1948

Hi Robert, in order for Cez to help you we need you to get your user ID #. Please follow the steps from this blog: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it Once you get this number please write back here and Cez will then be able to look into your account and help you further.

Thanks!

Hi Robert, in order for Cez to help you we need you to get your user ID #. Please follow the steps from this blog: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it Once you get this number please write back here and Cez will then be able to look into your account and help you further.

Thanks Elsa. That ID IS 9567334201.