Hi there, could you please try to obtain a full video recording of this showing the Episode Race issue so we can then investigate this further? Also, can you send me your CCJS UID so I can send you some GBs to make up for your losses?
Hi there, I'm afraid that there is no CCS specific guide for recovering progress. My bad on sending the CCSS one. For non-CCSS games, you can send this one:
Hi there, Please reach out to our Player Support team and they'll be able to provide you with further assistance on this. You can do that via game app or via Have a nice day!
Hi there, Can you please send us which game version is currently on your device? Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the app’s name. Also, can you send a screenshot showing those levels as hard levels? Have a nic eday!
Hi there, I understand your boosters are not working as intended. Can you please check if this will help? - Restart your game and device - Check for game and device updates - Make sure you have over 2 GBs of free storage I hope this helps, have a nice day!
If players are not able to recover and transfer their progress by following the usual guides https://community.king.com/en/blog/kb/articles/2390-i-cant-find-my-progress-in-the-game-how-to-retrieve-my-levels then the best option is to redirect them to Player Support as it can be investigated further and progress can be…
Hi there, since there is no way to add more friends, you can thank them for the feedback on this and inform them that their feedback was forwarded to the team. Thanks