JillyJill

Hi Soni, Thanks for getting back to me. This could either be part of a known bug that is occurring with Soda or something else. I'm going to try and get a King Care admin to help you further with this. Thank you for your patience while we work on this. Jilly

in Candy crush saga...I am on level 365 and there are no new levels. Comment by JillyJill January 2018

Hello Christina, Thank you for contacting King Care! This is a known bug and the studio is still working on a fix. We are really sorry for the delay and appreciate your patience until the studio comes up with a resolution. Best regards, Jilly

in Keep losing my game progress. Comment by JillyJill January 2018

Hi Carmella, Thank you for contacting King Care! You should have received your new levels yesterday, on Friday. Friday is when the new levels come out for Candy Crush Soda. Hope this helps you! Jilly

in I have completed Level 2065 .... AND ....AM UNABLE TO PROCEED Comment by JillyJill January 2018

Hello Nikki, Thank you for contacting King Care! King is aware of this issue and the studio is working on a fix. We apologize for the delay and appreciate your patience until the studio comes to a resolution. Best regards, Jilly

in Go online to download the episodes Comment by JillyJill January 2018

Hello Asim, Thank you for contacting King Care! King is aware of this issue and the studio is working on a fix. We apologize for the delay and appreciate your patience until the studio comes to a resolution. Best regards, Jilly

in The game can't download levels after the level 705!! Comment by JillyJill January 2018

Hi Soni, Thank you for contacting King Care! Please make sure your app is updated in order to reach new levels. What kind of device and operating system are you using? Jilly

in Candy crush saga...I am on level 365 and there are no new levels. Comment by JillyJill January 2018

Hi paologolia, You should have received an update today for Candy Crush. Please make sure your app is updated. The reason you see other players ahead is probably because they're playing through windows 10,that is the only platform that is ahead right now and I don't know why. Hope this helps! Jilly

in Waiting for level 3051 Comment by JillyJill January 2018

Hello Edith, Thank you for contacting King Care! King admin is aware of this issue and are currently investigating it with Facebook. Thank you for your patience while they work on a solution. Jilly

in Candy Crush is not loading at all in Facebook Gameroom! This is day 2 now. What's the deal? Comment by JillyJill January 2018

Hello bmohouse, Thank you for contacting King Care! King admin is aware of this issue and are currently investigating it with Facebook. Thank you for your patience while they work on a solution. Jilly

in Candy crush Comment by JillyJill January 2018

Hello Parlady99, Thank you for contacting King Care! Here is a video with 25 moves, https://youtu.be/5hp9_bP8gJI I hope it helps you! Jilly

in level 3040 Comment by JillyJill January 2018

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JillyJill
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