JillyJill

Pro Player

Hi Carrie, Thank you for contacting King Care! I hope this thread helps you because it's relative to your issue: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Hope it helps you! Jilly 

Hello Kim, Thank you for contacting King Care! I'm sorry to say they are having indefinite problems with the boxes and prizes right now. I'll report you to the King Care admins so they'll know you're having problems and compensate what you've earned. Thanks, Jilly 

Hi Jan, Thank you for contacting King Care! It sounds like you need to update the app. Can you go to your app store and see if candy crush needs an update. Since 1115 is on the border of passing through to the next episode it sounds like you need to update. If you're not sure how to update, I can help you if you tell me…

Hi Sue, Thank you for contacting King Care! Here is a blog you can read and hopefully find a resolution with the tips in there. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Hope this helps! Jilly 

Hi Chris, Unfortunately I'm afraid you're right, I'm on level 2461 and I'm finding that I'm using more boosters than ever. I really am getting discouraged by this rise in needed boosters and always say I'm done with this game!! I'm not sure why King needs so much more money and make it hard for us dedicated players. As a…

Santora, Do you have facebook installed on your tablet? Because it might be connecting through that. You're correct, that code generator is from Facebook, I had to look it up just because I was stumped on the issue. Are you using an android tablet? You can always go to king.com in your browser, but on your tablet, once you…

Hello Chris Glover, Thank you for contacting King Care! Give this thread a read from a king care admin, it may explain some things better for you. https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520#entry_104543 Thanks, Jilly 

Santora, Since the access code has to do with Facebook I've been reading that sometimes your access code is only good for an hour or 60 days. If you want to try and disable your access code to see if that helps try these steps: On Facebook, Go to Settings, click Account Settings, click on Security, then click Edit on the…

Hi santora, This might be an obvious question, but are all your apps up to date:(facebook &candy crush) also, is your tablet's software up to date? You shouldn't lose any gold bars while uninstall/reinstalling the game. Those gold bars and your progress are the only things that stay as boosters and lives are stored locally…

Okay Heidi, I know this sounds odd, but login through facebook and then complete level 1, go back to home screen and go back into the game. This procedure has worked for others as well. I hope it works for you, if not we'll try some other things. Do you mainly play on a computer, tablet or phone? Jilly