JillyJill

Pro Player

What does it show you when you go to the app on Google Play does it just say uninstall or play? You might want to see if your software for your device is also updated that might be an issue go to your settings, go down to system updates, check for software update.

Okay I check that email address against king.com and it's not recognized so you may not have registered with king.com so have you played through Facebook? Or is there another email you could have used in the past?

Okay Roger, you will probably have to clear browsing data and your cache on your tablet. Logout of facebook again through your games. Stay logged out. I hope this helps you, if not I've included a video. Open Inter Explorer in Desktop Mode Go to Tools and Internet Options Under General tab:Check the box “Delete browsing…

Hi Roger, First off, go to the games and log out of Facebook, all of the games that are affected. I'm sure you've probably already tried this, but try logging into Facebook again with your email and password on the game. Secondly are using a browser such as Chrome or Mozilla something or strictly this is through your…

Hola Maximilianocinel, Publicar su problema aquí: https://care.king.com/es/ O, si usted puede leer el inglés, por favor vea este post: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Gracias, Jilly

You can do it Nick, just follow the path I've provided for Elen above. Good luck! Jilly 

Oh that's great Ocèane! I am so happy you got your levels back! You're most welcome and I'm glad I could help you! Happy Crushing! Jilly 

No since it gave you the option to change your password for king.com then your level progress should be on king.com have you checked that yet?

No that message was supposed to be from a king moderator, hopefully to help you out. Do you still have your old phone available?

Hi geffiner3, Just to let you know I've answered your question, but that answer is in a Pre-moderation queue right now because I provided a link, hopefully soon it will be released so you can view it because if I answer it again and provide the helpful link, it will do the same and go into moderation. I thank you for your…