JillyJill

Pro Player

Hi Ronald, You can try going to your app settings and for Candy Crush, clear your cache, DO NOT clear data or you'll lose all your boosters and lives. Also log out and back into facebook. I hope one of these suggestions help you. Thank you for contacting King Care, Jilly 

Hi Cambos, Thank you for contacting King Care. Unfortunately this is happening on all levels with Mr. Froggy. The King game studio is aware of this issue and they're looking into this. If you will, please post your issue on this thread where you'll receive updates as they come through and they have an idea on how many…

Okay Dragon001, I'm sorry that did not help you. I'll see if I can get you some tech support. Thank you for your patience, Jilly 

*close out CC Marisa...not choose out lol sorry

Hi Calousco, I've actually inquired to King admin about this because it's happening with a lot of players including myself. I know that was not the case before, we were able to jump the frog to blank squares. They've forwarded the issue to the game studio to see if it's a glitch or something permanent. I'll put an update…

Hi Junita, I've actually inquired to King admin about this because it's happening with a lot of players including myself. I know that was not the case before, we were able to jump the frog to blank squares. They've forwarded the issue to the game studio to see if it's a glitch or something permanent. I'll put an update…

Hi Omnia, I'm sorry to hear you lost everything! I suggest you email through the homepage of the game, so they'll be able to look into your account to see what went wrong. Go to homepage, click on settings in lower left, click on the cog wheel, scroll down to "Contact Us". There you'll be able to select from options…

Hi Marisa, it's happened to me many times. I've already forwarded it to King admin who will hopefully have an update for me soon. I had to just choose out Candy Crush completely and reopen, once I just restarted my whole device. It's definitely a glitch they're aware of and looking into. I'll post any updates as I get…

Hi Gosia, If it's any consolation, I don't have them either. These types of things are usually chosen at random group of people for testing purposes. It seems we're not in that group this time. But you may have another contest perhaps others don't have. Sorry for your disappointment, Jilly

Hi all! I've actually inquired to King admin about this because it's happening with regular levels as well and I know that was not the case before. They've forwarded the issue to the game studios to see if it's a glitch or something permanent. I'll put an update here if I hear anything back from them. Thanks! Jilly