Kevin_

Game Expert

Comments

  • Hi @Giovanna0410, I am sorry to hear that you have not received your Weekly Challenge rewards. Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your missing rewards ensuring that your receive a reply as soon as possible. However…
    in Weekly Challenge has ended. I didn't ger my first prize gift. Why? Comment by Kevin_ April 1
  • Hi @westontemple2012, The objective of level 118 is to clear the toffee swirls and frosting from the board with the given moves. Keep in mind that frosting has several layers so it might take a few matches until cleared.
    in Level 118 objectives and moves Comment by Kevin_ April 1
  • Thank you for the input and following my recommendation. Yes I was exactly referring doing this: "I also modified other setting (App>Candy crush solitaire>preffered language>English) but not working (tried switching on and off my phone)" That is too bad it did not work😪. Thank you again for the recommendation and…
    in Character corruption issue Comment by Kevin_ April 1
  • Just to clarify, if you maintain your streak, everytime you start a level, the boosters included inside this 6th bag should be added to the game board on each level. If this is not happening, please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain…
    in Counter stops on board 6. Comment by Kevin_ April 1
  • Hi @jimbo999, I am sorry to hear you have not received your Gift card rewards. To confirm this is a King Gift card correct? Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your gift card rewards ensuring that your receive a reply…
    in Gift Card problem Comment by Kevin_ April 1
  • Hi @Bluenoser1 and welcome to the Community! Please note that boosters unlike Gold Bars which are saved directly with our servers just as your progress is, these are saved instead directly to your device memory so reinstalling or in this case causes the loss of them. Please check out our Help Center + chat bot. Then follow…
    in Boosters lost Comment by Kevin_ April 1
  • Hi @uruz7, I am sorry to hear that you have trouble with the Chinese characters, I really appreciate your feedback and I will make sure to pass your comments to the team so we can perhaps include in the future a feature to change language from within the game. For now, usually devices allow you to set up a language for…
    in Character corruption issue Comment by Kevin_ March 28
  • Hi @Onyx22, It looks you are referring to Candy Crush Saga and not Soda Saga, so I am moving your thread. Now regarding to your win streak please note that the 6th bag is the maximum reward. You can continue to build up your streak which is why number on top does update but you will maintain the same 6th bag boosters added…
    in Counter stops on board 6. Comment by Kevin_ March 28
  • Hi @JCFP, I am sorry to hear that your Weekly League feature is disappearing, please note some events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss. Normally, it helps come back after you do one of…
    in Problem with Weekly Leagues feature Comment by Kevin_ March 27
  • Hi @16124488373, I have now ensured that you received a reply, so please check your inbox. Have a nice day!
    in Multipliers Comment by Kevin_ March 26
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