Kevin_

Game Expert

Comments

  • Hi @king5786 , I am sorry to hear that you have not received your purchased Gold Bars. Have you email King support about this? If you have, could you please share your ticket number? Otherwise, please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with…
    in Purchases Comment by Kevin_ 12:28AM
  • Hi @Lime99, I am sorry to hear that you are having trouble with these Ads. I will be happy to report this to the appropriate team, however could you please help me with some additional details? Day and time the Ad was seen Type of Ad format: video/static image Screenshot of the Ad in question Company name & URL links…
    in offensive ads Comment by Kevin_ January 30
  • Hi @LarryWard573 and welcome to the Community! I am sorry to hear that you had trouble with the game graphics and using your boosters. We usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and…
    in How come i can't use my power ups during game play Comment by Kevin_ January 29
  • Hi @cat87543 and welcome to the Community! I am sorry to hear that you are facing issues with the Disney Ads. I really appreciate all the details. To help with your report, could you please also confirm the User ID from your account? To do that, just open your game and follow these steps: 1- Tap on the Gearwheel icon in…
    in Ads not granting awards Comment by Kevin_ January 29
  • Hi @rosaid95 and welcome to the Community! I am happy to hear you want to restore your progress on your new device. Please check out this article to help you recover your progress: New device? Here's how to transfer your Candy Crush Soda Saga progress!
    in New tajblet want to recoup my cormer score Comment by Kevin_ January 29
  • Hi @Caro63, I am sorry to hear that you are having trouble with your purchase. Please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your purchase ensuring that your receive a reply as soon as possible. However if you have any issues getting an…
    in Hice una compra y aún no la activan Comment by Kevin_ January 29
  • Hi @HellbillysGirl and welcome to the Community! Please post your progress screenshot on this thread: Get your Level 1000 badge and wear it with pride!! 🥇
    in Level 1000 Badge Comment by Kevin_ January 28
  • Hi @AUSTINTHECANDYSMASH and welcome to the Community! Please post your progress screenshot on this thread: Get your Level 1000 badge and wear it with pride!! 🥇
    in Where do i send 1000 level Comment by Kevin_ January 28
  • Hi @getacharge, Regarding changing your picture, if you are backed up with a King account, you can access settings(gear wheel icon) > "My profile" and update it from here, however if you play Facebook connected, your Facebook profile picture will automatically show up. As for your friends, unfortunately there is no way to…
    in Add friends Comment by Kevin_ January 25
  • Hi @king2264 and welcome to the Community! I understand that you want to save your progress. Please check out this article we have prepared to help and guide with ensuring your progress is backed up: Don't lose your progress- save your game!
    in how to savw my progress of levels Comment by Kevin_ January 24
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