Kevin_

Game Expert

Hi @Megha_Khauana and welcome to the Community! I am sorry to hear you are no longer getting Ads on your new device. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 

https://community.king.com/en/candy-crush-soda-saga/discussion/505397/purchase-not-loading Hi, I am sorry to hear that you have not gotten your purchase and getting this message. Could you please Contact Support directly so that we can best further assist you. 

https://community.king.com/en/candy-crush-soda-saga/discussion/505402/color-bomb-issue Hi @jml92776 and welcome to the Community! I am sorry to hear that the Color bomb is not being generated from the #5 bottle streak. Could you pelase share with me a screenshot showing your bootle streak line up that shows the boosters…

https://community.king.com/en/candy-crush-saga/discussion/505368/new-levels-are-impossible-to-beat-unless-you-purchase-goldbars Hi, I am sorry to hear that you have been having trouble with level 16250. I certainly understand that Gold Bars can be helpful to overcome levels. Keep in mind that you are very high in the…

https://community.king.com/en/pet-rescue-saga/discussion/comment/3377691#Comment_3377691 I appreciate your reply in English, just make sure to send a new message to support Contact Support just as you did before, but this time in English so we can follow up your query as if you send it another language as before it will…

Hi @andreiita and welcome to the Community! Can you please let us know how can we try to help?

https://community.king.com/en/pet-rescue-saga/discussion/505294/nessun-nuovo-livello Hi @MicheleBifulco66, I am sorry to hear that you do not have more levels past 8937. Currently the latest level is 9.027. Could you please ensure that your game app is updated so you can be able to view them. If you still have any…

Hi @Rosecaldas, I am sorry to hear that you did not received your Gold bar rewards. We will be happy to try to help but could you please Contact Support directly so that we can best further investigate this for you. 

Hi @papagal1979, Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. As for the rewards since you are getting different ones, please note that changes are made constantly to the game itself and its rewards.…

Hi @lenie123 and welcome to the Community! I am sorry to hear you are facing this connection issue. Could you please follow all the steps mentioned in this ARTICLE to try to resolve this issue please.