Kevin_

Game Expert

Hi @elisa2023 and welcome to the Community! I am sorry to hear that you lose lives everytime you restart your game session. Could you please confirm what device(make and model) do you use when playing the game?

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3330463#Comment_3330463 Thanks for the additional details, could you please Contact Support directly so that we can best further investigate guide you with this setback. Thanks! 

Thanks! Will get back to you shortly through the ticket. https://community.king.com/en/candy-crush-saga/discussion/comment/3330081#Comment_3330081

Hi @donGboy and welcome to the Community! I am sorry to hear that you are unable to access the store. Would you be so kind as to let me know more details about the trouble you are facing? Can you share a screenshot of what you are able to see?

Hi @NHKat and I am sorry to hear that you are not seeing your Weekly contest feature. Please note that some events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss. Normally, it helps come back after you…

Hi @elfredab, have you been able to follow Pummy's recommendation and contacted Google for more help?

Hi @MrsDA20223 and welcome to the Community! I am sorry to hear that not all your lives were added to your total. Please note that not all the messages in your inbox are lives that your friends sent you. In some cases, the messages are friends requesting you to send them a life. For this reason, for example, if you accept…

https://community.king.com/en/candy-crush-saga/discussion/498577/candy-crush-keeps-logging-me-out-of-the-game Hi @stieli and welcome to the Community! I am sorry to hear that you are having to constantly reconnect. Do you by any chance play on an Apple device and Facebook connected? If so, this is related to the App…

Hi @Luscious26 and welcome to the Community! I am sorry to hear that you are having trouble adding friends and connecting with Facebook. Would you be so kind as to let me know what issues your friends face to accept your request or even send you one? As it should be possible with the invite button. Regarding being unable…

https://community.king.com/en/candy-crush-saga/discussion/comment/3327282#Comment_3327282 Hi, thanks for the information. In this case I requested for a video so that our team can investigate the issue at hand, I understand about the screenshots and timestamps but with a freezing issue it helps better visualize and follow…