Kevin_

Game Expert

Hi there, I am sorry to hear that you are not getting video Ads and I understand that they are useful and would like them. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 

Hi there and welcome to the Community! Could you please share some additional details or clarification about what you mean that the "brigadeiros" (Color bomb) is hiding as difficult level?

Hi there! I am sorry to hear you had an issue with your account. Please note that deleting your Facebook account and since linked to your game due to legal requirements, we must permanently delete any game account linked to a Facebook account that has been deleted at the user’s request. In this case I suggest that you…

Hi there, I am sorry to hear there are not enough pets at level 9468. We usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…

Hi there! I am sorry to hear you are having trouble with your game frozen. We usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for…

Hi @nimamatin4817, This issue is generally related to any changes that have been made to your device's time or date settings. Please follow these steps to try to correct it: - Set the clock on your device forward by that amount of time difference. For example, if the game says “100 hours” you need to change the date in…

Hi Allyee, I am sorry to hear that you are having troubles with level 9478. Keep in mind as you noticed that this is one of the most recent released levels so it may take a few tries to get through it. Allow yourself a few more tries to try different approaches on this level. However if you believe that something is not…

Hi @rayudukodali, I am sorry to hear you had issues with your purchase and being charged four times. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your purchase and ensuring that your receive a reply as soon as possible. Regarding the…

Hi there, I am sorry to hear that you are getting this connection error. We usually recommend these steps to make sure everything is running smoothly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth…