Kevin_

Game Expert

Hi there, I am sorry to hear that you are not having the best experience with the undo button. I certainly appreciate your value feedback about this experience on the position or getting a confirmation screen. I will make sure to pass it along to our developers so that we can word on improvements for the future. Happy New…

Hi @Estella8, Could you please let me know if you are using Facebook or a King account to save up your progress? Do you see a "Friends" and "Teams" tab at the bottom of the main map screen? If you do not please make sure to have your game app updated. If you still have issues, please share with me a screenshot showing what…

Are you sure this was in your Candy Solitaire Saga game? Have you tried to reconnect using your King account?

Hi @BennettDG, Have you made sure to try to log in back with your King account? If so and it persists, please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your progress ensuring that your receive a reply as soon as possible. However if you have…

Hi there, I am sorry to hear you are having trouble with level 18455. For this level I try to ensure that every movement I make involves some candies below the stripped candies generators as these boosters will be particularly helpful for opening up the board. Try to gather a few of them instead of activating it one by one…

Hi @Vonnyvon45 , I am sorry to hear you are having trouble with your rewards and super color bomb. Regarding the super color bomb, do you mean that the score is not incrementing despite winning levels? If so, please try the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the…

Hi there, could you please share some additional details? What trouble are you facing when login?

Yes, just replied, thanks @DieOmimi , it looks we were on the thread at the same time, as I also missed some of the replies that were exchanged. Thank you again.

Hi @saraht85 , I am sorry to hear you have lost your valuable boosters. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your lost boosters, ensuring that your receive a reply as soon as possible. However if you have any issues getting an…

Thanks for the clarification, I have now moved the post to the correct game. Regarding your Gold bars, I have taken a look into your account and tickets, and it looks unfortunately your account was not being backed up which means you were using a guest account, since I was unable to locate your balance. I have gone ahead…