Comments
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Hello @MarilynRules. I understand your frustration…and I recognize that faulty video ads continue to be an issue for you. Even though watching video ads can be rewarding, they are incredibly annoying when they don't operate properly! The best way to make the King advertisement team aware of issues is to use the process…
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Congratulations @Nickyyy on your amazing progress in Candy Crush Saga! You have successfully claimed each of your well-deserved badges for passing milestone levels 1K through 8K. We look forward to celebrating your next accomplishment -- passing level 9000!
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Hi @eminent1, I would definitely see if you can enter your new email address and do NOT verify your old one. The verification process must be completed within 48 hours (?) or it expires, so that is a safeguard. Regarding replies from Player Support: The automatic response you receive is the initial reply that everybody…
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Congratulations @classic_nicky and Welcome back to our King Community! You have been very busy crushing candies! Thank you for the screenshot of your game map, and for claiming all of your well-deserved badges for passing milestone levels 1K though 8K. Keep crushing candies! We look forward to celebrating your next…
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Correct, @Werner_Cichy , The original announcement stated "This contest ends on 15 February 2026, 17:00 Central European Time (11:00 Eastern Standard Time)."
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@eminent1, if you haven't already tried it, I suggest you reach out to Player Support through your game: Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.” This way our Player Support Team will have access to your game…
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Dear Friends, The men's figure skating event in the 2026 Winter Olympics begins today! Our dear Nutcracker is concerned that he has not heard from many supporters in this Community. With 3 days left in this contest, let's show Nutcracker our best scores on 3 new levels. The current leaderboard for gold bars is:…
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Hello @dteeters and Welcome to this King Community! I understand your frustration; however, we are not able to access individual player accounts from this Community. The best way to report the rewards you feel you earned but did not receive is to reach out to Player Support through your game: Tap the gear icon ⚙️ —>…
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Hello @tamasine, I understand how frustrating it can be to not receive purchased items in a timely manner. Have you first tried to confirm your transaction? You might also reach out to Player Support through your game: Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having…
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Hello @ali1966 and Welcome to this King Community! Sometimes an issue that a player experiences is related to their device (PC or mobile) rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you: Internet: Ensure you have a strong…
