QueenB

Community Manager

Comments

  • Wonderful, thanks for getting back to me 🤗
    in Wrong country Comment by QueenB 3:42PM
  • Hi @kanren01 I’ll double-check with the team what we should do when the Facebook profile link shows a name instead of a number. I don’t want to give you the wrong instructions, so I’ll come back to you once I know more.
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 3:27PM
  • Thank you both for sharing your Facebook profile IDs. I’ve passed them over to the team so they can try the next check. I’m not sure yet when I’ll have an update, but I’ll come back here as soon as I know more. Thanks again for your patience.
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 3:26PM
  • Hi @geetagoyal Thanks again for sharing this. This is really helpful feedback for us. Could you keep me posted on whether the Chocolate Box shows up again for you on Wednesday after the new levels are released? We release 60 new levels every Wednesday, so it would be useful to know if the event comes back after that 🤔 If…
    in How can I complete chocolate box ?? Comment by QueenB 3:20PM
  • Hi Charles, the Candy Cup tournament starts on 6 August, so the leaderboard is not available yet. Please check your game again when the tournament begins. Please also remember that Candy Cup is only available to selected players, so it may not appear in every game.
    in 🏆 Candy Cup 2026 is back 🥳 - All you need to know is right here! Comment by QueenB 3:02PM
  • Thanks Monica! The team is now taking a look and has made a change that should stop this pop-up from showing. Could you please let me know if you are still seeing it when you open the game?
    in Wrong country Comment by QueenB 2:57PM
  • Hi, sorry to hear you’re having issues with your progress. I’m replying in English because we handle the Community in English. Unfortunately, we’re not able to handle lost progress here in the Community, but I’m sharing this Help Center article in Portuguese, which may help guide you through the next steps. If you still…
    in Lost game progress Comment by QueenB 12:22PM
  • Hi @khanbaba6665 , I'm really sorry this happened, especially when you were so close to completing your Candy Royale run. I'd like to understand a bit more about what happened so I can see how best to help. Could you let me know: Did the game freeze while you were playing Level 7664, or after you had completed the level?…
    in bug Comment by QueenB 12:18PM
  • Hi everyone, thanks for the updates and for sharing what you’ve seen. At the moment, I’m not able to investigate these Candy Royale reward claims from Community, because I can’t check account-level transactions or reward history from here. The team that can actually look into that is Player Support. If you have not…
    in candy royale Comment by QueenB 12:10PM
  • Thanks for flagging this @MonicaYellow and very sorry for the trouble! I would like to flag this to the team but I would need you to help me get the Facebook ID associated with this game. You can find it like this: Open Facebook in your browser. Go to your own Facebook profile page. Look at the web address at the top of…
    in Wrong country Comment by QueenB 12:02PM
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