QueenB

Community Manager

@christinewupp and @mistimisti1 thank you again for flagging level 7007 and for sharing all the extra screenshots and details. I’ve heard back from the team, and they’re working on improving this level. Hopefully the tweak will be available in the game later today, so please keep an eye on it and try again once the update…

Hi @Dermalin and @Meiskevanatom Thank you both for sharing your IDs. I’ve passed these over to the team so they can check if anything can be done from their side. I’m not sure yet when I’ll have an update, but I’ll come back to this thread as soon as I hear more. Thank you again for your patience.

Hi @Carol-38 , yes, this is still being checked. Thank you for tagging me. @joony I’m going to move this comment into the main thread where we’re collecting reports about Facebook players not seeing the newest levels, so we can keep everything together. The latest information I have is that some players on Facebook may…

Hi @Nitinrai and welcome to the Community! I’m sorry to hear that your Facebook account was blocked. Game progress cannot be transferred from one Facebook profile to another directly through the Community, but Player Support may be able to help restore your level progress to the new account. Please make sure you are signed…

Hi @christinewupp , thank you for taking the time to share all these screenshots and details. I can see you really tested this level carefully, including using starting boosters and several in-game boosters, so I understand why this felt frustrating when you still weren’t able to collect all the keys and finish the level.…

Thanks for jumping in @PummyRaj 🙏 @Dada1226 if you're noticing that the game is crashing when you activate or use the Color Bombs, let me know what is your Game ID as well as I would like to pass this on to the team to look in to 🤔

Hi @14936687473 , I’m sorry you’re having trouble getting back into your game. If you can’t use your Facebook login anymore, the best next step is to create a King account and connect your game to it. Once your game is connected to a King account, please contact Player Support from inside the game and ask them to help…

Hi @geetagoyal , I’m sorry the Deep Dive Dash disappeared before the timer ended. Unfortunately, I’m not able to check from the Community exactly what happened on your account. Could you let us know when the event disappeared and whether it has returned since? Please also try restarting your device and make sure your game…

Aha yes @Carol-38, that is because I have archived the post that was too old so you won't have access to it. I left a comment as you can see so you could at least see which thread I commented on.

Hi everyone, thank you for your patience while I checked this with the team. I now have a bit more context to share. Candy Crush Saga on Facebook is currently moving to a newer Facebook game version. This type of technical migration happens gradually, so not all Facebook players are moved at the same time. This means some…