QueenB

Community Manager

Comments

  • Yay @MannyFae 🥳🤗
    in Finally! Comment by QueenB 3:33PM
  • Hi @TheGuvnor Thank you for sending the additional screenshot and for taking the time to explain what has been happening. The screenshot confirms that your Season Pass is currently showing tier 3, but unfortunately it does not allow us to verify the progress that was showing before it returned to that tier. The same…
    in Candy Crush Sage keeps resetting. Comment by QueenB 3:24PM
  • Me again @Dermalin and @Meiskevanatom The team may be able to try something on your accounts to help with the Facebook levels issue in a little while. Since this is related to the Facebook game version, there is a small chance you may notice some temporary issues after the change, such as the game not loading correctly for…
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 2:45PM
  • A big thank you to our lovely Game Moderators for putting all of these contests together 💛 It’s been great seeing all the ideas come together, and I hope everyone has fun joining in, trying the different challenges and maybe picking up a prize or two along the way 🤗 Good luck, everyone, and enjoy the Fun in the Sun 🌞
    in 🎉2026 Hub Fun in the 🌞 Global Contest Comment by QueenB 2:06PM
  • Hi everyone and thank you all for flagging the level! I’ve heard back from the team, and they’re working on improving Level 4774. I don’t have an exact time for when the change will reach the game, but please keep an eye on the level and try again after some time, as the update may take a little while to appear for…
    in Level 4774 glitch - Edited by CM: A fix is on the way! Comment by QueenB 1:53PM
  • @christinewupp and @mistimisti1 thank you again for flagging level 7007 and for sharing all the extra screenshots and details. I’ve heard back from the team, and they’re working on improving this level. Hopefully the tweak will be available in the game later today, so please keep an eye on it and try again once the update…
    in Level 7007 Comment by QueenB 11:44AM
  • Hi @Dermalin and @Meiskevanatom Thank you both for sharing your IDs. I’ve passed these over to the team so they can check if anything can be done from their side. I’m not sure yet when I’ll have an update, but I’ll come back to this thread as soon as I hear more. Thank you again for your patience.
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 11:42AM
  • Hi @Carol-38 , yes, this is still being checked. Thank you for tagging me. @joony I’m going to move this comment into the main thread where we’re collecting reports about Facebook players not seeing the newest levels, so we can keep everything together. The latest information I have is that some players on Facebook may…
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 11:24AM
  • Hi @Nitinrai and welcome to the Community! I’m sorry to hear that your Facebook account was blocked. Game progress cannot be transferred from one Facebook profile to another directly through the Community, but Player Support may be able to help restore your level progress to the new account. Please make sure you are signed…
    in Level transfer my old Id to New I'd Comment by QueenB 11:18AM
  • Hi @christinewupp , thank you for taking the time to share all these screenshots and details. I can see you really tested this level carefully, including using starting boosters and several in-game boosters, so I understand why this felt frustrating when you still weren’t able to collect all the keys and finish the level.…
    in Level 7007 Comment by QueenB 9:01AM
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