QueenB

Community Manager

Comments

  • Hi, sorry to hear you’re having issues with your progress. I’m replying in English because we handle the Community in English. Unfortunately, we’re not able to handle lost progress here in the Community, but I’m sharing this Help Center article in Portuguese, which may help guide you through the next steps. If you still…
    in Lost game progress Comment by QueenB 12:22PM
  • Hi @khanbaba6665 , I'm really sorry this happened, especially when you were so close to completing your Candy Royale run. I'd like to understand a bit more about what happened so I can see how best to help. Could you let me know: Did the game freeze while you were playing Level 7664, or after you had completed the level?…
    in bug Comment by QueenB 12:18PM
  • Hi everyone, thanks for the updates and for sharing what you’ve seen. At the moment, I’m not able to investigate these Candy Royale reward claims from Community, because I can’t check account-level transactions or reward history from here. The team that can actually look into that is Player Support. If you have not…
    in candy royale Comment by QueenB 12:10PM
  • Thanks for flagging this @MonicaYellow and very sorry for the trouble! I would like to flag this to the team but I would need you to help me get the Facebook ID associated with this game. You can find it like this: Open Facebook in your browser. Go to your own Facebook profile page. Look at the web address at the top of…
    in Wrong country Comment by QueenB 12:02PM
  • @Dermalin @kanren01 @cookiemae @Meiskevanatom The team would like to try another check, but this time we need your Facebook profile ID, not your Candy Crush Saga Game User ID. You can find it like this: Open Facebook in your browser. Go to your own Facebook profile page. Look at the web address at the top of the browser.…
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 11:48AM
  • Hi Spinnifix, It means you need to be on level 5 or above to take part in Candy Cup!
    in 🏆 Candy Cup 2026 is back 🥳 - All you need to know is right here! Comment by QueenB 11:32AM
  • Hi everyone, thank you for the updates. I know this is frustrating, especially when you can see newer levels on mobile but Facebook is still stopping at level 22 805. Just to clarify why I’m asking for Game User IDs: it’s not because we don’t believe the issue is happening. The team already knows that some Facebook players…
    in No New Levels Showing on Facebook - Edited by CM: players still at level 22 805 Comment by QueenB 10:41AM
  • @kiara_wael @MountainMom @PummyRaj @bearwithme Let the fun begin 🥳
    in 🏆 Candy Cup 2026 is back 🥳 - All you need to know is right here! Comment by QueenB 8:10AM
  • Yay @MannyFae 🥳🤗
    in Finally! Comment by QueenB July 31
  • Hi @TheGuvnor Thank you for sending the additional screenshot and for taking the time to explain what has been happening. The screenshot confirms that your Season Pass is currently showing tier 3, but unfortunately it does not allow us to verify the progress that was showing before it returned to that tier. The same…
    in Candy Crush Sage keeps resetting. Comment by QueenB July 31
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