QueenB

Community Manager

Hi everyone, I understand the concern about sharing a Facebook ID or profile link, so I want to clarify what’s happening here. The Facebook ID/profile link cannot be used by itself to log in to your account or access your Facebook account. It is not a password or login code. That said, I completely understand that some…

I'm back @kanren01 If your Facebook profile link shows your name instead of a number, please copy and share the full Facebook profile URL from your browser address bar. It may look something like: facebook.com/your.name Once you share the link, I’ll pass it to the team so they can try to find the ID from there.

Me again ☺️ The number you shared looks like it may be your Candy Crush Saga Game User ID, but for this check the team needs your Facebook profile ID or Facebook profile link. Could you please open Facebook in your browser, go to your main Facebook profile, and copy the link from the address bar? If the link looks like…

Wonderful, thanks for getting back to me 🤗

Hi @kanren01 I’ll double-check with the team what we should do when the Facebook profile link shows a name instead of a number. I don’t want to give you the wrong instructions, so I’ll come back to you once I know more.

Thank you both for sharing your Facebook profile IDs. I’ve passed them over to the team so they can try the next check. I’m not sure yet when I’ll have an update, but I’ll come back here as soon as I know more. Thanks again for your patience.

Hi @geetagoyal Thanks again for sharing this. This is really helpful feedback for us. Could you keep me posted on whether the Chocolate Box shows up again for you on Wednesday after the new levels are released? We release 60 new levels every Wednesday, so it would be useful to know if the event comes back after that 🤔 If…

Hi Charles, the Candy Cup tournament starts on 6 August, so the leaderboard is not available yet. Please check your game again when the tournament begins. Please also remember that Candy Cup is only available to selected players, so it may not appear in every game.

Thanks Monica! The team is now taking a look and has made a change that should stop this pop-up from showing. Could you please let me know if you are still seeing it when you open the game?

Hi, sorry to hear you’re having issues with your progress. I’m replying in English because we handle the Community in English. Unfortunately, we’re not able to handle lost progress here in the Community, but I’m sharing this Help Center article in Portuguese, which may help guide you through the next steps. If you still…