QueenB

Community Manager

Hi there Jarpen101 and thanks for reaching out! We'd love to help you with your score not updating, but could you please share a few more details so we can better understand the issue? Is this happening in a specific event or mode (like Episode Race, Season Pass, etc.)? Are you playing on a mobile device or a PC? Is your…

Hi Edo666, Thank you so much for sharing your feedback and for the screenshot and I’m really sorry to hear that your progress isn’t showing correctly in your team’s total. That definitely shouldn’t be happening, especially with prizes on the line! I’ve passed this along to the studio team so they can investigate further…

Thanks so much for reporting this, and sorry to hear the ad is causing that kind of trouble 😔 This issue with the Temu ad has already been flagged by Player Support, and the team is currently investigating it. They're also collecting feedback like yours to help resolve it, so I’ve passed this along as well. Appreciate you…

Thanks for the great follow-up question! I checked with the team and here’s why the form asks for personal info like email upfront: The tool we’re using to run this study requires an email in order to invite players to take part in the next step (the video call). Without that info, we wouldn’t be able to contact anyone who…

Hi everyone 😃 I’ve checked with the team, and I can confirm it’s legit – it’s part of a research study. However, not everyone who fills out the survey will receive 150 Gold Bars. To get the reward, you must be selected and also complete the video call. The personal questions are only for recruitment purposes, to help the…

Thanks so much for tagging me @Carol-38 and sharing this! @Ctrillzan @Imrich I’m currently looking into to this and will update you as soon as I have more info. Really appreciate your patience while we investigate 🙏

Thanks so much for sharing this Christine, your detailed explanation and screenshots are incredibly helpful. I've passed this on to the developers, highlighting how it affects both gameplay and learning for players who are still getting used to using the frog. Really appreciate your sharp eye and continued feedback 🤗

Thanks everyone for taking the time to share your thoughts 🙏 I’ve been reading through all your feedback on the Delicious Dash and I’ve passed it along to the Studio so they’re aware. I’ll keep tracking what’s being shared here and will let you know if I hear anything back. Please do keep your screenshots and comments…

Update: Invisible Candies in Petal Peril Levels Good news! The issue with invisible candies in the Petal Peril levels has now been fixed. You should no longer run into hidden elements during gameplay. Thank you again to those who reported it, especially @Jumpery for the helpful screenshot and detailed explanation. If you…

Thanks for flagging this Jumpery, feedback has been passed on 😉 Could you let me know what other levels might have the same bug so I can also report it back to the team? Thank you 🙏