QueenB

Community Manager

Comments

  • Hi @Racoon7 and @DieOmimi You’re absolutely right to be excited as Bubblegum Buddies is indeed a brand-new feature currently being tested! It’s not yet available to everyone, which is why you may not see it in your game just yet, but the good news is that it’s coming your way very soon! We’ll be sharing more details once…
    in Bubblegum Buddies Comment by QueenB March 2025
  • Hi @tikazu, and welcome to the Community 😊 Sorry to hear you’re having trouble with your in-game purchase. If the money has left your account but you haven’t received the items (like Gold Bars or boosters), don’t worry, Player Support can help you get this sorted! Here’s what to do: Open the game and tap the gear icon ⚙️…
    in Bom dia, só eu esta tendo problema com compras no jogo? Comment by QueenB March 2025
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English, French, Italian, Spanish, Portuguese, and German so more players can understand and join in. Could you please re-post your question in one of these languages? That way, one of our…
    in Candy crush vijay nahi hota hai Comment by QueenB March 2025
  • Hi and welcome to the community Begonia0906, Just to clarify: Are you seeing the option to use Gold Bars, but the "Continue" button isn’t responding? Or does the game freeze or crash when you try to use them? Are you connected to a stable internet connection when this happens? It would be super helpful if you could let us…
    in Why can't I use gold bars? Comment by QueenB March 2025
  • Hi everyone! Thanks so much for opening up about your All Stars experience. We know it can be frustrating not to see the event in your game, especially when you’re excited and ready to take part. Just to clarify: All Stars 2025 is only available in selected countries. If you’re not based in one of these, you won’t be able…
    in This all stars tournament is a mess. Comment by QueenB March 2025
  • Hi everyone! Thanks so much for opening up about your All Stars experience. We know it can be frustrating not to see the event in your game, especially when you’re excited and ready to take part. Just to clarify: All Stars 2025 is only available in selected countries. If you’re not based in one of these, you won’t be able…
    in ⭐ All Stars Qualifier Round 2 - Your second shot starts NOW 🤩 Comment by QueenB March 2025
  • Hi @SRDR_NVRZ 👋 Thank you for reaching out and sharing what happened. I’m really sorry to hear you lost your progress after reinstalling the game. I know how frustrating that must feel, especially after getting so far. 😔 The good news is that we’ve passed your request on to the right team to see if your progress can be…
    in Wasted labor Comment by QueenB March 2025
  • Hi Maryprc, Do you happen to be playing on an Android device? If yes, can you check the App Store for an update as there was an issue we detected earlier today which has been fixed but it requires you to update to the latest version. Let me know how it goes 😉
    in Season Pass disappeared Comment by QueenB March 2025
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English, French, Italian, Spanish, Portuguese, and German so more players can understand and join in. Could you please re-post your question in one of these languages? That way, one of our…
    in Sorun Comment by QueenB March 2025
  • Hi @eanokkim 👋 Thanks for your message, and I’m really sorry to hear you lost your progress and Gold Bars after reinstalling the game that’s definitely frustrating! 😞 To get this sorted, please reach out to our Player Support Team directly through the game. Here's how: Open the Candy Crush Saga app Tap the gear icon ⚙️ in…
    in Please check the account initialization Comment by QueenB March 2025
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