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Please check the account initialization

eanokkim

I deleted the application and re-installed it, but when I logged in to my account, all my previous history disappeared and I was told to play a new game.

Please restore level 3000 and more than 8,000 golden bars

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/491690/please-check-the-account-initialization

Hi @eanokkim 👋

Thanks for your message, and I’m really sorry to hear you lost your progress and Gold Bars after reinstalling the game that’s definitely frustrating! 😞

To get this sorted, please reach out to our Player Support Team directly through the game. Here's how:

Open the Candy Crush Saga app
Tap the gear icon ⚙️ in the top-right corner
Tap "?" to open the Help Center
Choose a relevant topic like "Game progress" or "Missing items"
Scroll to the bottom and tap "Contact Us"
Describe the issue and include your Game ID if possible

You can find your Game ID here:
👉 How to find your Game ID

Support will be able to review your account and help you recover your progress.