QueenB

Community Manager

Comments

  • Hi @stephanie2024, Features like Sweet Cinema, ads for extra moves and other ad-based rewards are not permanent features. They can appear, disappear, or change from time to time, and they are not available to all players at all times. This also means that we cannot manually add them back to your game from the Community,…
    in Can someone give me an honest answer?! Comment by QueenB July 6
  • Hi @Donna_Cornell, I just wanted to give you a quick heads-up. I moved your thread from the Candy Corner to the Discussions area so it would have more visibility, but unfortunately something happened during the move and the poll was removed from the post. I’m really sorry about that. I’m not able to restore the poll from…
    in Wheel of Fortune (xtra moves Spin wheel) is a bad idea - (Edited by CM: Collecting feedback) Comment by QueenB July 3
  • Hi @alzway and welcome to the Community ! We can only support posts in English here, but I understand you may be asking if something is possible. Could you please explain your question in English so we can try to help you? Thanks!
    in Hello Comment by QueenB July 3
  • Hi @lulu150663 Sorry to hear your game closed while you were winning. I understand how frustrating that can feel. We can only support posts in English here, but from what I understand, you’re saying the game stopped or closed during play. Could you please let us know a bit more about what happened? Which device are you…
    in tricherie Comment by QueenB July 3
  • Handled @christinewupp 😉
    in Wheel of Fortune (xtra moves Spin wheel) is a bad idea - (Edited by CM: Collecting feedback) Comment by QueenB July 3
  • Hi @gmchauke Can you provide more details as to what is happening in your game? Any screenshot you can share so we can see where the game is stuck? Also, which device are you playing on?
    in Game stucked Comment by QueenB July 3
  • Done @User77777 🤗
    in Progress reset to Level 1 (Guest account). Need manual restore via Player ID Comment by QueenB July 3
  • Hi @stephanie2024, thank you for the update. I’m glad to hear that Player Support were able to help you get your progress back and return you to your level. I know that must have been a huge relief after seeing the game start again from level 1. About the Gold Bars, this is something Player Support would need to review…
    in Wish I could play Comment by QueenB July 3
  • Thanks for getting back to us. I understand this is disappointing, especially after playing for a long time. However, as your game was being played on a Guest account and was not connected to a Facebook or King account, we’re not able to verify the previous Gold Bars balance, boosters, friend list, or profile details from…
    in Progress reset to Level 1 (Guest account). Need manual restore via Player ID Comment by QueenB July 3
  • Hi @jtmm1960 and welcome to the Community. Sorry to hear this happened. I understand why it feels frustrating, especially if you made a purchase expecting to receive double Gold Bars from the race. We’re not able to check purchases, race results, or account details here in the Community. If you believe something went wrong…
    in Ripped me off Comment by QueenB July 3
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