QueenB

Community Manager

Comments

  • Hi @heeriiii Sorry to hear this has been so frustrating, especially with your father being so far in the game. Since you already contacted Player Support and received a ticket, could you please share the ticket number with me here? Once you send me the ticket number, I’ll ask Player Support to take a look and see what has…
    in Wrong Email Comment by QueenB July 3
  • Done @User77777 😉 Please confirm that you're on level 1650 🙏
    in Progress reset to Level 1 (Guest account). Need manual restore via Player ID Comment by QueenB July 2
  • Hi @kkmel372 Thanks for trying the app and for sharing the screenshot. I understand this is getting frustrating, especially when you’re online but the game is showing an offline message. From your latest screenshot, it looks like the Windows app is not connecting properly to the game servers. This can sometimes be caused…
    in Candy crush saga is broken not working correctly Comment by QueenB July 2
  • Thanks for sharing your thoughts 😊 I think I understand what you mean. You’d like the Coconut Wheel to have more value, for example by being able to exchange it for another booster or having more flexible ways to use it. This post isn’t an official idea or survey, it’s more of a curiosity check to see how many Coconut…
    in How many Coconut Wheels do you have in your inventory? 👀 Comment by QueenB July 2
  • No contest this time @oo1414 😊 It’s just for fun and curiosity. I was checking my own inventory and noticed how many Coconut Wheels I had saved up, so I got curious to see how many other players have too. I’ve also seen a few players mention that they would like more chances to use the Coconut Wheel or see it become more…
    in How many Coconut Wheels do you have in your inventory? 👀 Comment by QueenB July 2
  • Whoa, congratulations on reaching Gold Bars League @oo1414 That is impressive 🤩 As long as the event is still running, you can keep playing in Gold Bars League and get another chance to win more Gold Bars in the next round 😉
    in Gold bars league Comment by QueenB July 2
  • Thanks for getting back @kkmel372 Just to make sure I understand correctly, could you please confirm one thing? When you open Candy Crush Saga on Facebook, is the “Sweet events coming soon” screen the first thing you see, and are you unable to move away from it? Or do you only see this message when you open the Events tab?…
    in Candy crush saga is broken not working correctly Comment by QueenB July 1
  • Hi @3438898662 Thanks for reaching out. I understand you’re asking about rewarded video ads, such as ads for Extra Moves, boosters, or Daily Rewards. These video options are not available to all players all the time. They can change depending on different things, such as your device, game version, location, platform, or…
    in Help me please Comment by QueenB July 1
  • Hi @kkmel372 Can I just double-check something first? Do you see this screen as soon as you open the game, or only when you go into the Events area? If this appears straight away when you open the game, then yes, something may not be loading correctly. If it only appears in the Events area, it may simply mean there are no…
    in Candy crush saga is broken not working correctly Comment by QueenB July 1
  • Thanks for getting back to me @User77777 I understand why you’re asking, but if the game was not connected to a Facebook or King account, we usually can’t check the old progress from our side just by looking at the new Player ID. Guest account progress is stored locally on the device, which is why connecting the game to a…
    in Progress reset to Level 1 (Guest account). Need manual restore via Player ID Comment by QueenB July 1
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