QueenB

Community Manager

Comments

  • Hi Racoon7, nice catch 👀 You're absolutely right! Candy Crush Solitaire doesn’t have a direct link to the Community just yet, but the Community button is coming soon! 🎉 It’s expected to roll out this month, so soon, you’ll be able to access the Community directly from the game, just like in other King games! Stay tuned for…
    in No direct link in the game to the community Comment by QueenB February 2025
  • Hi @tomaatti, Welcome to the community 😊 Yes! You can transfer your game progress from your Apple ID to a new King account or Facebook account, but this isn’t something that can be done automatically in the game. You’ll need to contact King Player Support to help you move your progress to a new account. To do this, follow…
    in Id like to play CC on my desktop but i made my account on apple id Comment by QueenB February 2025
  • Hi @Majja143, We’d love to help, but could you share a bit more details about the issue and the level you're stuck on? Are you experiencing a problem with a level, or are you asking about how rewards work? If you can clarify what’s happening and also share a screenshot of the level, I’m sure someone in the community will…
    in Leavel help Comment by QueenB February 2025
  • Hi @phiocajun, I’m sorry to hear you’ve been stuck on level 525 for so long… I can understand how frustrating that must be 😞 Would you be able to share a screenshot of the level? Some of us are at higher levels, so scrolling back would take quite a while. An image would help someone in the community take a look and offer…
    in Have been stuck for 15 days and frustrated Comment by QueenB February 2025
  • Hi @elorriaga, Welcome to the community 😊 Sorry to hear that your game has crashed. Let’s see if we can get it working again! Could you share a few more details so we can help you better? What device are you playing on? (Android, iPhone, PC, etc.) Do you see any error messages when the game crashes? Have you tried any…
    in Se me ha bloqueado el juego Comment by QueenB February 2025
  • Hi @sarabasseri, I'm sorry to hear that you didn’t receive your prize in Candy Royale. I know how frustrating that must be. 😞 Let me clarify how the rewards work: The gold bars shown in Candy Royale are the total prize pool, which is shared among all players who complete the required levels. For example, if the pool is 500…
    in Losting the prise Comment by QueenB February 2025
  • Hi wascully, Sorry to hear you're stuck on Level 405! Sometimes levels can be tricky, especially if the goal isn’t clear. Could you share a bit more detail about what’s happening? What is the level goal? Are there any specific obstacles or glitches you’ve noticed? If possible, could you share a screenshot of your game when…
    in Stuck Comment by QueenB February 2025
  • Hi @rauberb, I totally get why this feels frustrating! The Star Tournament is a special event and, unfortunately, the levels played there don’t count towards the Weekly Contest. Only new main map levels do. I know this can be disappointing, especially if you’ve been putting in a lot of effort and not seeing it reflected in…
    in Why am I put into the weekly contest when the games I play aren't included Comment by QueenB February 2025
  • Hi @Melo1955, Welcome to the community 😊🎉 Are you finding it tough to compete, or do you feel the points system should be adjusted? I’d love to hear more about your experience. Looking forward to your thoughts 😊
    in Gara settimana Comment by QueenB February 2025
  • Hi Peter_Tornaros, First of all, I sincerely apologize for missing your previous reports and for not providing feedback sooner. I truly appreciate you taking the time to share your experiences, and I completely understand how frustrating this must be 😞 Regarding Level 16866 and Level 17867, I will escalate these issues…
    in Levels Alert! Share your feedback on the latest levels 17 856 - 17 900 Comment by QueenB February 2025
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