Candy Crush Saga

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Losting the prise

Hi on level 6127 the game cheated I was at the end move to get the prise but it didn't work although I tried many times and waited for it, it

Screenshot_20250211_172509_Candy Crush Saga.jpg

made me lost I've achieved. Please get back my situation on 7/8 to continue and win. I'll send you the screen recording.

Screenshot_20250211_172509_Candy Crush Saga.jpg

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/486543/losting-the-prise

Hi @sarabasseri,

I'm sorry to hear that you didn’t receive your prize in Candy Royale. I know how frustrating that must be. 😞

Let me clarify how the rewards work:

The gold bars shown in Candy Royale are the total prize pool, which is shared among all players who complete the required levels. For example, if the pool is 500 gold bars and 10 players win, each player will receive 50 gold bars instead of the full amount.

That being said, if you believe there was an issue and you did not receive the correct rewards, I recommend reaching out to Player Support so they can check your game records and assist you directly.

To contact Player Support:
Open the game and go to Settings (gear icon).
Tap the "?" (Help Center) and select the topic related to your issue.
Scroll down and tap "Contact Us" to submit a request.

I hope this helps🤞