QueenB

Community Manager

Comments

  • Hi @anitakfitz Could you please let us know which level you’re currently stuck on? Once we know the level number, we can take a closer look and see if other players have shared tips for that level. I can also pass your feedback on, especially since you mentioned you’ve been replaying it for over a month and still haven’t…
    in Can’t pass level Comment by QueenB July 1
  • Hi everyone, thank you for continuing to share your feedback about the extra moves spin wheel. I want to share a quick update based on the questions being raised in this thread. Yes, this is still a test, and it is expected to continue for another 2 weeks. The feedback from this thread has been shared with the team, and…
    in Wheel of Fortune (xtra moves Spin wheel) is a bad idea - (Edited by CM: Collecting feedback) Comment by QueenB July 1
  • Hi @User77777 and welcome to the Community! Sorry to hear this happened. Since you now have your Player ID, we can ask Player Support to help restore your level progress. You mentioned that you were above Level 1000. Do you remember roughly which level you were on? If you’re not sure, please let us know which level you’d…
    in Progress reset to Level 1 (Guest account). Need manual restore via Player ID Comment by QueenB July 1
  • Hi @tlinh1822 Thanks again for sharing the screenshot. We’ve seen a few players mention trouble with the Chocolate Box pop-up not closing properly, and this should be improved with the latest game update. Could you please check the App Store or Google Play Store to see if you have a new Candy Crush Saga update available?…
    in Chocolate box issue Comment by QueenB July 1
  • Hi @KK2026 thanks for being honest. I am sorry this change feels that frustrating for you. The tap to activate option is part of a new test, and feedback like yours is exactly what the team needs to see. If you can share what part feels the most disruptive for you, I will make sure that detail is passed on as well.
    in Tap instead of swap Comment by QueenB July 1
  • Hi @krissij1 and welcome to the Community! Sorry to hear this is happening. Could you please share a bit more information so we can look into this? When did this start happening? Which device are you playing on? How many times has this happened so far? If you’re playing on mobile, which game app version do you have…
    in Super colour bomb freezes and have to close game Comment by QueenB July 1
  • Hi @ajoke_1997 I wanted to check if you have gotten your progress back?
    in (FIXED)Known issue: Candy Crush Saga progress may not be showing correctly Comment by QueenB July 1
  • Happy to hear you're back on track with your progress @stephanie2024 🤗
    in Can someone fix this problem!!!! Comment by QueenB July 1
  • @Donno69 The level has been fixed 😊 Please close the game app and try again and see if the level has been updated. Let me know how it goes!
    in level 1072 unable to pass Comment by QueenB July 1
  • Hi both 😊 I checked this and I have a clearer answer now. The status shows when the player was last online: 🟢 Online means the player was online within the last hour. 🟡 Away/Absent means the player was online between 1 and 48 hours ago. 🔴/⚫ Inactive means the player was last online more than 48 hours ago. So yes, a player…
    in 👫 Candy Teams: Play Together. Win Together - Info Questions & Team Sharing Comment by QueenB July 1
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