QueenB

Community Manager

Thanks for confirming and yes, there is an issue and I will keep you all update on the Post HERE once I know more 😉 Really sorry for the inconvenience caused 😔

Thanks for the tag @Carol-38 🙏 We do have an issue with the Weekly Race not counting levels passed which is currently being investigated so the studio is aware. Is that the feature you are referring to?

Hi idz and welcome to the community 😃 Yeah, the Kingcom option does not work anymore so that is why you are having an issue finding this but, you can still do it from the game app. To create a King account from the game app: Open the game app and tap the gear icon (Settings) in the bottom corner. Tap My Profile.…

Yes, I can see the screenshot but looking at the reply you got, it looks like it should be available but as mentioned before, we do not control this 😕

Hi and welcome to the Community! I'm sorry to hear about the level reset issue; I know how frustrating that can be. If you have had the game app connected to a Facebook or. king account, you should be able to retrieve your progress by making sure the game app is properly connected so double check if the email you are using…

Hey Lolly45, welcome to the Community 🙂 Sorry to hear you're having trouble buying gold bars. Could you provide a bit more detail? For example: Are you seeing an error message? Which device are you using? Have you tried restarting the game or checking your internet connection? The extra info will help us understand and…

Hey alexisla, welcome to the Community 😃 If you’re looking to add friends in Candy Crush, check out this helpful Community thread with updated instructions on inviting friends and connecting with other players: Invite Friends to Your Game. Hope this helps 🍬

Hey JimiMadrid, welcome to the Community 😊 Just to help us troubleshoot further, could you let us know how you're playing Candy Crush on your computer? Are you using Facebook in a browser or the Windows app? This info will help us provide the best solution for syncing your progress. 😊

Hey dunsmork, welcome to the Community 😊 Could you provide more details or a screenshot of these "electric" candies? It will help us understand which feature you’re referring to and how it works in the game. Looking forward to helping you! ⚡🍬

Hi there and welcome to the Community 😃 This can be done, please follow the steps: Create a King Account: If you haven't already, create a King account by visiting here. Make sure to use the same email address that you use for Facebook. Use the Same Email: It's crucial that you use the same email address for your Facebook,…