QueenB

Community Manager

Hey SrinavSNP, welcome to the Community 😃 The Super Charger feature is still being rolled out, so not all players have access to it yet. Features like this are often released to groups of players gradually to test and improve them. Keep an eye on your game, it might show up in a future update! Let me know if you have any…

Hey Jose_Cai-Agua, welcome to the Community 😃 If you are having trouble loading events, connecting to the store, or receiving connection errors in your game, we have some steps to help get you back to your game: Restart your device: Temporary files might be causing errors or network issues where your device is not…

Hey flower32, welcome to the Community! 😊 Could you let us know which feature or event was supposed to reward you with the 40 gold bars for reaching level 8495? Some events offer gold bars at specific milestones, so understanding which feature you’re referring to will help us figure out what happened. Looking forward to…

Hey KeepTrying 😃 Thanks for checking in. Yes, we have flagged this issue to the developers, so they’re aware of it. Sometimes these features can be temporarily disabled or impacted by updates, but we’re looking into it. I'll keep you all posted once I know more. Thanks for your patience and for reaching out 🙂

Hey thearchers, welcome to the Community 😃 To find your charges for Candy Crush purchases, check the account associated with your device’s app store: Android (Google Play): Open the Google Play Store app > Tap on your profile > Payments & Subscriptions > Budget & History. iOS (Apple): Open the Settings app > Tap on your…

Hey Wenfen, welcome to the Community 😃 If you had 79 lives saved up and they disappeared after an update, this is likely because lives are stored on your device, not on King servers. Updates to the game or your device can sometimes clear these saved lives. Unfortunately, there's no way to recover them once they're gone.…

Hey deepi96, welcome to the Community 😊 If your purchase hasn’t shown up in your game, try these steps: Restart the game to refresh it. Check your purchase history to confirm the transaction. If it’s still missing, contact Player Support for help. To contact support, open the game, go to Settings > ? (Help Center) >…

Hey Frank_cr7, welcome to the Community! 😊 If your Candy Crush game keeps kicking you out, here are some steps to try: Restart your device and check if you’re using the latest version of the game. Clear the cache in your device’s settings (don’t worry, this won’t delete game data). Make sure you have enough storage space…

Hey Candynuelar, welcome to the Community 😊 The Super Charge Color Bomb might not be active as it's a limited-time feature. If it’s suddenly inactive, it might mean the event has ended or it needs recharging. Let me know if that helps, or if you need more info! 🍬

Hey MisbahJabeen89, welcome to the Community! 😊 If the game says you're offline even when connected, here are a few things to try: Turn Airplane Mode on and off to refresh connections. Clear the game’s cache in your device’s settings. Make sure the game is updated to the latest version. Restart your device. If these don’t…