QueenB

Community Manager

Hi @lou10195 I’m sorry you’re stuck on this screen. How long has this been happening? Could you please restart your device completely, then open the game again and let us know if the screen still appears? It would also help to know exactly when this happens. Does this screen appear immediately when you open the game, or…

Hi @AsHiiA Yes, we’re still offering the milestone badges! Congratulations on reaching Level 3000 🥳 Please head over to the Level 3000 badge thread and post a screenshot showing that you’ve reached the level. Once you’ve done that, the badge can be added to your Community profile!

Hi @Lisa_King Could you tell us a little more about what you’re seeing? Is the whole game faded, or only the screen during a level? Please also let us know which device you’re playing on and whether this started recently. A screenshot of the faded game screen would be very helpful so we can better understand what may be…

Hi @neika41 Sorry you weren’t able to collect your Gold Bars before the Soda Pass ended. Since the event has now finished, we’re not able to check or restore the missing rewards here in the Community. Please contact Player Support directly from the game so they can look into what happened. Go to Settings > Help Center,…

Hi @vmartinez23 I’m sorry your purchase didn’t arrive. Purchases cannot be checked or restored here in the Community, but Player Support can look into the transaction for you. Please open the game and go to Settings > Help Center, select the article that best matches your purchase issue, scroll to the bottom, and tap Chat…

Hi @syhrwwcjyv Could you share a few more details about what is happening in your game? For example, where are you trying to watch the advert, and what happens when you tap it? Does it keep loading, show an error, or does nothing happen? Please also let us know which device you’re playing on. A screenshot of what you see…

Hi @LilWheels I’m sorry you’ve had to contact Player Support several times about this. Unfortunately, we’re not able to investigate purchases or add missing items from here in the Community. I’ve flagged your case with the Player Support team and asked them to take another look at it. Please keep an eye on your email,…

Hi @geetagoyal Thanks for asking. I’ve sent you a private message so I can explain why we need the additional screenshot and continue checking the reward delivery without discussing account details publicly. Please have a look when you get a chance.

Would you be able to send screenshot of the inventory from both devices?

Thank you ☺️ Question, this inventory screenshot that you shared, was it taken from the game on your Android or your iOS device? Our system shows the game is being played on 2 devices and the boosters has been accepted but we can't confirm which device. I need to ask for another screenshot 😅 Can you send a screenshot of…