QueenB

Community Manager

Comments

  • Hi @cheetooooo Are you still having this issue? Can you please let me know which game app version you have installed and your Game ID? Go to Settings - Account & Help and your ID will be on the top. I would like to pass this on to the team so they can have a look at this 🤔
    in Episode Race Issue Comment by QueenB June 18
  • Thanks for getting back to us @Winky30 So looking at the screenshot, it looks like it win is not recorded as there are no start on the level. Could you please play the level again and take a screenshot showing you have passed the level so I can have a closer look? Hope to hear back from you soon ☺️
    in Atorada! Comment by QueenB June 18
  • Hi @Spinnifix Yes, this is a bug and it has been reported to the team ☺️
    in Tap & Swipe Special Candies: Tell us what you think! Comment by QueenB June 18
  • Hi @VIKKUGURJAR and welcome to the Community! If your progress was saved with your old Facebook account, connecting a new Facebook account will not automatically move your game progress across. The best thing to do is contact Player Support from inside the game so they can check your account and help restore your progress.…
    in My old facebook id is block and my game save in old id but now I played 17000 plus level Comment by QueenB June 18
  • Hi @CathyAnnMc1 and thanks for sharing the screenshot, it really helps 😊 Since you’re playing Candy Crush Saga through Facebook on a PC, the purchase window is handled through Facebook’s payment system. This means we’re not able to check or fix that checkout error. Before contacting Facebook, please try these steps first:…
    in No boosters working Comment by QueenB June 18
  • Hi @Deema_gehad To make sure we can help everyone, we ask that posts and replies are shared in English. From your message, it sounds like you’re having trouble opening a blue bag in the game. Could you please share a screenshot of what you’re seeing? That will help us understand which feature you mean and what might be…
    in سؤال بخصوص مشكلة Comment by QueenB June 17
  • (Spoiler) Almost forgot to tag you all 😅
    in 👑 All Stars 2026 Winner Reveal - The moment has arrived 👑 Comment by QueenB June 17
  • Hi @christinewupp 😊 Thank you for sharing your thoughts. That's a very fair question, and I think it would make a great topic for a future Show & Tell. If you don't mind, could you add your question to the Show & Tell feedback thread as well? The team is reviewing the questions and topics players would like them to cover,…
    in Tap & Swipe Special Candies: Tell us what you think! Comment by QueenB June 17
  • Thanks for sharing this @SabrinaM As @MannyFae mentioned, this is a visual glitch which can happen from time to time. Let me know if this happens a lot more so we can flag it to team ☺️
    in (FIXED) glowing candy visual glitch after Color Bomb Comment by QueenB June 17
  • Hi @christinewupp Thanks for all the screenshots and for testing this with @oo1414 I’ve shared your Team Quest feedback with the team, including the points about team activity, inactive players, rewards, and how it can feel easier in a smaller team than in a bigger one. They’ve seen it, and it’s useful feedback 😉 I’m also…
    in Team Quest: Feedback and Suggestions Comment by QueenB June 17
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