QueenB

Community Manager

@oo1414 Could you let me know where you got this from? Was it from the App Store or somewhere outside the game? For Soccer Leagues, the most reliable timer to check is always the one inside the game itself. That is the one you need to be focus on 😉

@oo1414 That pop-up is just a confirmation message letting you know that your team completed the Team Quest and found the final secret chest. Since you already opened all 3 chests and received the boosters, there is nothing else you need to do on that screen. The Close button simply closes the message. So in short: your…

Hi @oo1414 Could you share a screenshot of the countdown you're seeing? Soccer Leagues contains multiple rounds, so it's possible the timer is showing when the current round ends rather than when the entire Soccer Leagues event ends. A screenshot will help me check 😊

Hi @oo1414 Thanks for sharing your screenshot! This message means that your Candy Team completed the Team Quest and helped unlock the final secret chest. In Team Quest, your team works together by playing levels and collecting progress toward shared chests. Once the final chest is found, the quest is complete. The next…

Hi @angelicatas Welcome to the Community, and thank you for taking the time to share this so clearly 😃 I really appreciate how thoughtfully you explained your experience. Feedback like this is helpful because it explains not only that something feels frustrating, but also why it feels that way: the balance between…

Okay @Ana260753 Lets try something else…when you open the Help Center, please search for this article in Spanish: No encuentro mi progreso en el juego: cómo recuperar mis niveles Once you open the article, scroll all the way down to the bottom. You should see a “Chat with us” button there. Hope this helps!

Hi @judilittle and welcome to the Community! Could you please share a bit more information so we can guide you in the right direction? Can you let us know: What level you were on before your progress was lost? Was your game connected to a King account or Facebook? Are you now seeing your game back at level 1? Have you…

Hi @Ana260753 and welcome to the Community 😊 Sorry to hear you’ve lost access to your Facebook account and need help restoring your progress. The best thing to do is to first create a King account in the game… Check HERE how to do it. Once that is done, please contact Player Support directly from the game and ask them to…

Hi @Naughty01 , Sorry to hear this keeps happening, and thank you for explaining what you’re seeing. Just to better understand the issue, do you remember if the Super Color Bomb disappeared after you left the game, closed the app, restarted the game, or came back after a break? I’m asking because details like that can help…

Hi @Winky30 I stumbled upon your message here and wanted to check something with you…. so when you open the game app, does it bring you to this pop up asking you to play level 6100? Can you please close this pop up and get back to us with a screenshot of the game map so we can see your avatar? Hope to hear back from you…