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What are Google Points and how can I use them?
Google Play Points are managed entirely by Google, but here are some replies to the questions we receive more frequently. What King games can I use my points on? You can use Google Points on: * Candy Crush Soda Saga * Candy Crush Friends Saga * Bubble Witch 3 Saga * Farm Heroes Saga How do I earn Google Points? * By…
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Important Information about Royal Games
As you may be aware, we made the difficult decision to close down all games on the Royal Games website as of 7 December 2021. As of 10 April 2024, Royal Games has ceased all website operations. If you have any questions, including on withdrawing any remaining funds, please contact us at royalgames.refund@king.com . Once…
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Is the PIX payment method supported?
When it comes to Google Pay payment methods, we’re currently unable to process purchases made through third-party payment methods like PIX. PIX takes you to a different sign-in method to complete your purchase, and as with other payment methods that step outside our game environment, it’s not something we support at the…
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I didn't receive my Android purchase
Steps to resolve a missing item purchase: * Restart your game and pass a few levels. * Check your inventory for the purchased item. If the item is still missing: * Open your Google Play purchase history. You can also locate receipts in the Google Play Payment Centre: scroll down to ‘Find your Receipt and Order Number’. *…
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Gift cards FAQ
How do I redeem my gift card? Here come some easy steps to redeem your gift card. Don’t forget to keep your receipt for the card’s purchase in case you run into any issues. Digital Cards 1. You’ll receive your gift card via email 2. Open the email to see your card's code and PIN 3. Go to store.king.com 4. Sign into your…
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Why do I now need to authorize my purchase? (Europe)
Banks and card issuers are always looking for ways to protect us from fraud and to keep our money safe. To do this, they often complete checks to ensure that the purchaser is genuine and is authorized to make online transactions. In this spirit, the new second Payment Services Directive (PSD2) has been introduced in most…
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I think I have been charged twice/I don't recognize a purchase on Apple
Have you seen an Apple charge you don’t recognize? Here’s a look at why this might be the case and the steps you can take in each scenario. It looks like I have been double charged If you think you're being billed twice for the same item, please note that purchases made on different dates might be grouped together into a…
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Boosters Missing? Here's what you should know
There are a couple of reasons you may lose visibility of your Boosters. The two main reasons are: * You are disconnected from your King or Facebook account * The game has been deleted/reinstalled from the device If you have disconnected from your account, here’s what you can do. Try reconnecting to your account * If you…
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Why are there charges I don't recognize on my Amazon account?
It can be very concerning to see charges in your account that you have not made or authorized. It’s possible that they are valid charges and relate to purchases which you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve bought. To put your mind at rest,…
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I tried making a purchase but I’m not sure if it was successful or if I’ve been charged?
We know that when some players try to make purchases, the transactions get interrupted. You may be uncertain as to whether you’ve received your items or been charged for them. This error might be caused by several things: billing issues, expired credit card or payment method, unstable network connection, security issues,…