In some rare circumstances, you might find that your game freezes or crashes.
If you’re having these types of problems while playing the game, we recommended that you do a few housekeeping steps on your device.
Please try all the options below to resolve the issue:
- Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds before turning it back on again.
- Look for any updates for your device and the game app.
- Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
- As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Simply make sure that your game is safely backed up to your King account before proceeding with this step.