We do everything we can to ensure your enjoyment of our games, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately.
Please take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you.
1) Restart: Force close all open apps and restart your device by following these steps.
2) Check for game updates: Check the app stores to update to the latest version of your game if needed and the latest software update for your device.
3) Check for device updates: To ensure you’re running the latest software for your device.
4) Check your device's memory. Please ensure you have a minimum of 2 GB of free space on your device.
Removing any unused Apps, pictures and videos can improve game performance. Please read these steps to check your device's memory.
5) Re-install: As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step.
Remember, be sure to try all of the above options.
Also, please be aware that any Boosters or extra Lives stored in the game may be lost in the process of carrying out these steps, so it's worth trying to use them up before deleting and reinstalling the game.
We hope this helps you, and look forward to seeing you back in the game soon!