General
General
Technical & Connection Issues
How can I take a screenshot or make a screen recording ?
What should I do if I’m not receiving messages from friends or other players?
What's happening on King Games on iOS 10?
Why have I lost my streak?
Why is my game crashing/freezing (Google Play Games)
My Purchases
Gift cards FAQ (Candy Crush Saga and Candy Crush Soda Saga)
Video Tutorials
I can't find my progress in the game – How to retrieve your levels
New to our game? Read this tip!
My Profile
Accessibility: visual options for Android devices
Accessibility: visual options for Apple devices
How can I find my player ID?
How do I change my name or my profile picture in the game?
Why can’t I save my game on Facebook?
Player's Guide
Code of Conduct
How can I exercise my Virginia “Opt out to targeted advertising” right?
How can I report an ad in my game?
Virginia residents- How do I exercise my right to correction and deletion?
Virginia, Colorado or Connecticut residents- How do I exercise my right to appeal?