General Player's Guide

How can I report an ad in my game?

Why we encourage our players to report ads:

At King, our players’ gaming experience is our priority. By reporting inappropriate ads, you provide valuable feedback that helps us identify and address issues promptly.

We take swift action based on our players’ reports to protect you from potentially harmful or misleading advertisements and maintain a safe and enjoyable gaming environment for everyone.

On the other hand, your feedback on in-game advertisements also helps us raise awareness among ad networks, advertisers, and regulatory bodies so that they can implement stricter ad quality standards, and improve the overall ad experience across the mobile gaming industry.

When to report an ad?

You might report a specific ad because it:

- is causing a technical issue such as freezing or crashing

- its content is not appropriate

See below how you can report an ad so that our Ad Quality Team can review it and take appropriate action.

How to report an ad:

Following the reporting guidelines below ensures that we have gathered enough information to identify the issue and do our best in addressing the feedback. Please rest assured that we take reports of inappropriate advertisements very seriously.

A.- Gather the essential information:

Title of the game, where the ad in question was seen
Date and time, when the ad in question was seen
Your country, i.e. country, where the ad in question was seen
Screenshot of the ad in question
Brand name, advertised via the ad in question
Any URL links related to the ad in question, e.g. AppStore, website, etc.
Player ID or Facebook ID (learn how to find your player ID here)

B.- Send it to us:

1.- Tap on Contact Us

The contact form. Fill in your email and full name, then choose a topic from a list

2.- Choose a topic: Advert issues or reporting

Contact Form. List with different topics (Purchase Issues, Bugs or Technical Issues, Questions about my game, Privacy and Legal, Advert issues or reporting Contact Form. Choose Advert Issues or Reporting from the drop-down list

3.- Choose a subtopic: I want to report an advert

Contact Form. Choose a subtopic: I want to report an advert

4.- Add the information you have gathered about the ad. Keep the screenshots ready in case you need them later in the process.

Contact form. In the box titled "Tell us what you need", write down the game, day and time and the country you saw the ad

5.- Tap on submit and send us your message, and we’ll get back to you very soon!

For issues with a purchase you have made on a third-party website, you will need to contact the website directly, for example via their postal address or their customer support email. We are not responsible for the content of third-party websites.