If you purchased an item in Crash Bandicoot: On the Run but haven't received it, our Player Support team will be happy to help. Simply use the Contact Us button at the bottom of this article to drop us an email and tell us more about what happened.
Please make sure that you have a copy of the purchase receipt ready as we may need you to send that to us.
How to find your receipt
Here are some resources to help you find your receipt:
Where can I find my receipt on iOS?
Here’s a guide from Apple that walks you through how to see your purchase history. You have a few options available to you – when you email us, please make sure to include a screenshot of your receipt.
Where can I find my receipt on Android?
Here’s a guide from Google that walks you through how to find your Google Store Charges and Receipts. When you email us, please make sure that the order reference code is visible in the screenshot. It looks like this: 'GPA.1234-1234-1234-12345’.