General Video Tutorials

I can't find my progress in the game – How to retrieve your levels

There are a couple of reasons why your progress may not be showing. Let's have a look at how we can solve this issue:

Connect to your King account

The first reason why your progress is not showing in the game is that you logged out of your King account. Make sure you're logged into your King or Facebook account with your own credentials to see your hard-earned progress and to continue your journey in the Kingdom!

Opening screen showing the game's title Candy Crush Saga. Below there's a tour bus full of music instruments and the name of the season: Music tour season. Tiffi and Misty are standing next to the bus. There's a pink "Play" button and a blue "Retrieve my Progress" button. A hand is pointing at that blue button

Shared device

If you share your device, make sure the last player has logged out of their account. Then, log back into your own account. The game will recognize you, and your progress will be restored. Now you can get back to playing!

You don't have a King account

Lastly, if you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized, but don't worry! Simply create a King account or connect to your Facebook now. Then, get in touch with us to let us know. We'll do our best to get you back to the level you had reached before you lost your progress!

Screen you get when you tap on Save my progress: It says "Don't lose your progress. Save your game and continue playing right where you left off. Underneath, there's a green button that reads: Sign up with email. To create a King account, you have to tap on that button.