i've been stuck at the bamboo pass and only two people have been allowed to help me.

Chris_Leei

i have been stuck here for about a month and several of my friends have tried too help me but for some reason the game isn't letting them help or it isn't letting their help get too me i would like to keep playing but its been a month 

KingsPinn

There is some information about getting help etc in this thread here. Have a read of the moderator comment: 

https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends