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Level 1
I click on the 864 level. game loads. I go to play, and it says level failed. it takes that life, and I haven't even played.
Hmm, follow the steps here, see if this helps:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios