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I was doing level 8 on pet island and won then it froze on me and i lost my win and lost all my extra help items
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That's a shame I don't think there is much that you can do about it though.
There is a thread for loading/freezing issues that should help to stop this happening in the future.
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
