Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
That's a shame I don't think there is much that you can do about it though.
There is a thread for loading/freezing issues that should help to stop this happening in the future.
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out