Welcome to the Pet Rescue Community
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Hi Fatima!
Do you have the game on your mobile connected to Facebook? It's the best way to sync all your progress, highscores and gold bars online.
If you already have the game connected could indicate that there's an issue with the connection.
Please see this thread on how to fix the issue:
Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Cheers :-)