Games/ Pet Rescue Saga/ Discussions & Support

Gold bars disappearing

Laura_WG_ArtistLaura_WG_Artist Posts: 1
in Discussions & Support

I have been purchasing gold bars and they are disappearing.  I have written numerous times (under contact us) and never hear from anyone.  For example, tonight I purchased 100 gold bars for $7.28, then purchased 12 rockets for 56 gold bars, which left me 44 gold bars left over.  What happened to the 3 I had leftover from my previous purchases - they disappeared!  I couldn't do anything with those 3... but I didn't want them to disappear, I paid for them after all - ugh.  This has been happening numerous times - I'd like my disappearing gold bars to be replaced.

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Answers

  • MarkHawkMarkHawk Posts: 4,061 Community Manager

    Hi Laura,

    Checking on your game account I can see that you had 3 Gold bars before the purchase.

    On 23 Jul, 06:35:37 CET you purchased 100 Gold bars followed by an in-game purchase costing 59 Gold bars.

    3GB + 100GB - 59GB = 44GB which matches your current available amount in your game account.

    Kindly log into Facebook to start Pet Rescue Saga and very that you have all 44 Gold bars available in the game.

    Kind regards,

    - Mark, Team King Care


    Welcome to the King Community! 
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