I have a blue pop up window when I start my game

Noon

When I start my game of Pet Rescue  it has a blue pop up window on the main screen. This only happened today and it won't go away. I can't move on at all. Please help! It's version 1.98.13 and I'm on level 1452.

Cezdiamond

Hi Noon- Welcome to King Care. I am sorry that you are experiencing a problem with your game. Let's see if we can make things right again. 

Please could upload a screenshot of the blue pop up so that we can take a look? You can add an picture to your reply by clicking on the paperclip icon in the top left hand corner of the text box. 

For tips on how to take screenshots on different devices, go to: http://www.take-a-screenshot.org/

Let's get back to those cute pets! Thanks :-) 

Cezdiamond

Thanks for replying. Are you trying to connect to Facebook?

Please could you follow our general troubleshooting steps first and let me know how you get on? https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android 

Thanks! 

Noon

My phone updates are up to date, tried force stop on Pet Rescue app but it had no effect. I am synced with Facebook but I wasn't trying to connect at the time. (I had previously been playing Candy Crush but the Facebook syncing made that app crash. It's fine now though) 

Noon

My game has literally  just updated and the window has gone! I'm so  happy to be able to play my favourite mobile game again! (I hope it doesn't happen again though!)