All King games black out about a minute into games....why

Question

I start the game Crush, no problem...make one or two moves screen goes black!  Also when I get to the end of the set and need to unlock no acceptance of helpers.

Cezdiamond · Answer

Hi Just Jody- Thanks for posting on King Care. I am really sorry that you are experiencing some troubles. I can understand your frustration, let's try and get you back on track.

Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on, have a lovely week!