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Hi Saveda,
I suggest you try the following steps:
1) Test your Flash Player setup: http://isflashinstalled.com
2) Try un-installing Flash, reboot, then re-install the player from here: https://get.adobe.com/flashplayer/
3) Try the game in another browser - for instance Google Chrome or Firefox
Please also try if the game loads correctly on King.com:
https://king.com/play/petrescue
Kind regards,
- Mark, Team King Care