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The reason I am unable to is because even though I tap the box where I'm to place my information, and a cursor does appear, not keyboard appears so I may add my information. Has anyone else had this frustration? I've uninstalled the game until this problem is solved.
Not had that personally, I would of reinstalled it just to see if it fixed it or if it's still does the same thing. If not, you could try some of the general troubleshooting given here and see if there's any improvement: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android