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Hi jlafemina!
Have you tried playing the game on King.com? This way you'll be connected to other players who can help you out with extra lives and road blocks.
I saw on another thread a step by step instruction on how to transfer your game progress to King.com:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to get help fast in the game.
Cheers :-)
I think it is a glitch because I am stuck, no names show up on my friends list to ask for help and if I put them in manually they are not getting them. Frustrating!! Its been this way for over a week, I was waiting to see if it would get fixed or put me through automatically but guess not