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The Community in more languages
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Hi!
Have you tried playing the game on King.com? You'll be able to receive help fast as there are many players on the site.
I saw on another thread a step by step instruction on how to sync your game progress to King.com:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to send and receive help fast.
Cheers :-)