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my credit card do not work when trying to pay extra gold

Silvia_Vélez
Silvia_Vélez Posts: 1 Newbie
in Support

i play several games, mostly pet rescue saga. when i am out of resources, i try to buy gold using the credit card. sometimes it does not work, even when i enter the number of card.

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Best Answer

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi Silvia,

    Your credit card might have been denied for a number of reasons. First, please make sure that all the personal information you entered is correct and that it exactly matches the records on file with the credit card bank. You should also ensure that your card validates transfers, and that your credit card balance is not at its limit.

    Please also see our FAQ here: https://king.com/faq/Purchases

    Kind regards,

    - Mark, Team King Care

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
    Answer ✓

    Hi Silvia,

    Your credit card might have been denied for a number of reasons. First, please make sure that all the personal information you entered is correct and that it exactly matches the records on file with the credit card bank. You should also ensure that your card validates transfers, and that your credit card balance is not at its limit.

    Please also see our FAQ here: https://king.com/faq/Purchases

    Kind regards,

    - Mark, Team King Care

    Flag · Helpful Sweet Love Haha

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